Charges and Payment Terms

You shall pay the Subscription Fees to us in accordance with this clause. Unless otherwise agreed with us, you shall on the date you order access to the Platform and register provide to us valid, up-to-date and complete credit or debit card details or approved purchase order information acceptable to us and any other valid, up-to-date and complete contact and billing details.

Payment Methods:

• (a) Credit or Debit Card Details: You hereby authorise us to bill such credit or debit card on the Effective Date for the Subscription Fee payable in respect of the Term.
• (b) Approved Purchase Order Information: We shall invoice you on the Effective Date for the Subscription Fees payable in respect of the Term and you shall pay each invoice within 7 days after the date of such invoice.

All amounts and fees stated in these Terms of Use:

• (a) Are inclusive of Value Added Tax (VAT) and any other applicable taxes, duties and assessments which shall be payable by you in the manner prescribed by law.
• (b) Shall be payable in Naira (NGN).
• (c) Are non-cancellable and non-refundable except as otherwise stated in these terms.

If you fail to make any payment due to us by the due date for payment then, without prejudice to our other rights and remedies, we may:

• (a) Business Customers Interest: Charge interest on the overdue amount at four percent (4%) above the official interest rate of the Central Bank of Nigeria. Such interest shall accrue on a daily basis from the due date of payment until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay the interest immediately on demand by us.
• (b) Service Suspension: Suspend your and each User’s access to the Platform and listing and/or any other services provided under or in connection with these Terms of Use (or any part of them).

If you are a business customer you must pay all amounts due to us under these Terms of Use in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

If you have signed up to a subscription package, at the end of the term length of the package, your subscription package will automatically be rolled onto a monthly subscription at the same monthly rate that you were paying for the subscription package. Customers can cancel a subscription at any time.

• (a) Cancellation Method: The only valid way to cancel a subscription is via the Agency portal of the customer who pays for the subscription.
• (b) Billing Post-Cancellation: Once a customer has cancelled a subscription, they will not be billed further by NaiNest for the cancelled subscription.
• (c) Access Retention: Once a customer has cancelled their subscription, they will continue to receive access to the Platform for the remainder of the period that they have already paid for.
• (d) No Partial Refunds: A customer has no right to any refund of a subscription payment taken before the time that they cancel their subscription. For example, if a customer is on a monthly subscription plan and cancels 15 days (of 30 days) into their latest subscription period, the customer will retain access to the Platform for the remaining 15 days still covered by their last payment. They will not be entitled to a refund of any amount of their last payment. Once the remainder of the term length of the subscription is finished, the customer will automatically lose access to the Platform.
• (e) 14-Day Refund Request Window: NaiNest provides its services on a non-refundable basis. Customers have the right to request a refund of a payment within fourteen (14) days of the payment date. After the expiration of the 14-day period, no refund requests will be granted under any circumstances. For the avoidance of doubt, a request for refund does not automatically entitle the customer to a refund. NaiNest will review each request in accordance with its internal policies.