1. Introduction

Welcome to NaiNest (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By using our Platform, you agree to the collection and use of your information as described in this Privacy Policy.

2. Who We Are

NaiNest operates the Platform.

Email: customerservice@nainest.com
Telephone: +234 817 983 9879

For data protection inquiries, you may contact us at: NaiNest Contact Page

3. Information We Collect

We may collect the following categories of personal information:

3.1. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Property preferences and requirements
  • Profile information
  • Identity verification information
  • Communications and correspondence with us
  • Information submitted through property listings, inquiries, or forms

3.2 Information Collected Automatically

When you use our Platform, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Location information (where permitted)
  • Cookies and tracking data
  • Pages viewed and actions taken on the Platform

3.3 Information from Third Parties

We may receive information from:

  • Estate agents and property developers
  • Property owners
  • Business partners
  • Advertising partners
  • Social media platforms
  • Publicly available sources

4. How We Use Your Information

We may use your information to:

  • Create and manage user accounts
  • Facilitate property searches and inquiries
  • Publish and manage property listings
  • Connect buyers, tenants, landlords, agents, and developers
  • Verify user identities
  • Process transactions and payments
  • Provide customer support
  • Improve our Platform and services
  • Conduct analytics and research
  • Send notifications and service updates
  • Send marketing communications where permitted
  • Detect and prevent fraud, abuse, and security threats
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate business interests that do not override your rights and freedoms

6. Sharing of Information

We may share your information with:

6.1 Other Users

Where necessary to facilitate property transactions, certain information may be shared between users, agents, landlords, developers, buyers, and tenants.

6.2 Service Providers

We may engage third-party service providers to assist with:

  • Hosting services
  • Payment processing
  • Analytics
  • Customer support
  • Marketing services
  • Security and fraud prevention

6.3 Legal and Regulatory Authorities

We may disclose information where required by law, court order, governmental authority, or regulatory requirement.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the transaction.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Improve user experience
  • Analyse Platform performance
  • Personalize content
  • Support advertising activities

You may control cookies through your browser settings. however, disabling cookies may affect Platform functionality.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Nigeria where our service providers or partners operate.

Where such transfers occur, we will take appropriate measures to ensure your personal data receives adequate protection in accordance with applicable data protection laws.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the relevant data protection authority

Requests may be submitted through the contact details provided in this Privacy Policy.

12. Marketing Communications

We may send promotional messages regarding properties, services, offers, and updates.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Updating your account preferences
  • Contacting us directly

Service-related communications may still be sent where necessary.

13. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Users are encouraged to review the privacy policies of any third party websites they visit.

14. Childrens Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to remove it promptly.

15. Complaints

If you have concerns regarding our handling of personal information, please contact us first so we can attempt to resolve the issue.

You may also submit a complaint to the appropriate Nigerian data protection authority where applicable.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our data handling practices, contact: